As any CEO knows, the gap between adequate and phenomenal billing collections can be the difference between your business’s insolvency and success. When I opened my company, I trusted that my billing partner had the expertise to maximize reimbursement and would fight as hard as I would to collect every dollar we were owed. Unfortunately, that was not my experience.
When I knew it was time to move on from my previous billing agency, I met with a dozen companies and individuals. Only 1 of them could answer all of my questions without having to say “let me look into that” or simply telling me that I was “leaving money on the table.”
Working with Austyn and Clearpath restored my confidence in what a great billing partner can look like. Their team is exceptionally well trained and holds claims to a meticulous standard before they ever go out the door. I have experienced Austyn’s expertise, attention to detail, and work ethic firsthand. She is one of the very few billers I have worked with who I genuinely believe will work as hard as I do to make sure no legitimate reimbursement is left uncollected. For any healthcare organization looking for a billing partner who understands the details, takes ownership of the revenue cycle, and treats collections with the same urgency you do, I could not recommend Austyn and Clearpath more highly.
Switching to Clearpath Billing was one of the best decisions I’ve made for our business. I had worked with Austyn in the past and already knew how knowledgeable and reliable she was. Had I known she started her own billing company, I would have gone with her from the beginning!
After dealing with a previous billing team that held up claims, lacked transparency, and sometimes waited weeks to submit billing, working with Austyn and her team has been a complete change. Claims are submitted every week and on time, communication is great, and they’re always available when I have questions. They also patiently deal with me being slightly neurotic about claims, authorizations, and basically anything billing-related. 😂
I recommend Austyn and Clearpath to everyone I know looking for billing services. I trust her and her team completely, and it’s such a relief knowing our billing is being handled by people who are responsive, reliable, and actually stay on top of things.
Billing companies, keep gatekeeping and holding claims and Clearpath will gladly take your accounts. 👸🏼
Clearpath Billing stepped in when our company was on the brink of closing due to high denial rates, our biller quitting without notice, poor billing rules in the EHR, and a lack of knowledge on how to correct it. What felt overwhelming very quickly became manageable because of their organization, urgency, and expertise. They helped clean up our billing rules, clearinghouse processes, and 8 months of denials, bringing structure and direction to a situation that had become chaotic.
More than that, they truly helped turn things around and save our company. Their team not only knows billing, but also understands the bigger mission—that clients getting the care they need depends on the business being able to collect and remain strong enough to continue serving them. Their support, education, and genuine care have meant more to us than we can say, and we are incredibly grateful for all they have done.