Effective Date: October 1, 2026 | Last Updated: October 1, 2026
Clearpath Billing, LLC (“Clearpath,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website, https://cpathbilling.com (the “Website”).
This Privacy Policy describes the types of information we may collect through the Website, how we use and protect that information, when information may be disclosed, and the choices available to you.
This Privacy Policy applies to information collected through the Website and related online interactions with Clearpath. It does not replace or modify any Business Associate Agreement (“BAA”), client service agreement, or other contractual privacy or security obligations applicable to information Clearpath receives or maintains on behalf of its healthcare clients.
1. About Clearpath Billing
Clearpath Billing, LLC provides revenue cycle management, medical billing, utilization review, payer contracting and credentialing, consulting, revenue optimization, and related administrative services to healthcare organizations.
In connection with services provided to healthcare clients, Clearpath may function as a “business associate” as that term is defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations.
Information Clearpath receives, creates, maintains, or transmits on behalf of a healthcare client in its capacity as a business associate is governed by HIPAA, applicable Business Associate Agreements, and other applicable laws and contractual requirements and is not governed solely by this Website Privacy Policy.
2. Information We May Collect
Depending upon how you interact with the Website, we may collect information that you voluntarily provide, including:
- Name
- Business or organization name
- Job title
- Email address
- Telephone number
- Information submitted through a contact or inquiry form
- Information submitted when requesting information regarding our services
- Employment or applicant information if you inquire about employment
- Communications you send to Clearpath
- Other information you voluntarily provide
We may also automatically receive certain technical information when you interact with the Website, such as:
- Internet Protocol (“IP”) address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Approximate geographic information derived from an IP address
- Website interactions
- Cookie or similar technology identifiers
The specific information collected depends upon the technologies implemented on the Website.
3. IMPORTANT NOTICE REGARDING PROTECTED HEALTH INFORMATION
The Clearpath public Website and its general contact forms are not intended for the submission of Protected Health Information (“PHI”), patient records, clinical information, insurance information, medical records, or other sensitive patient information.
Please do not submit PHI or sensitive patient information through a general Website contact form, ordinary email address, or other communication method unless Clearpath has specifically designated that method as secure and appropriate for the transmission of such information.
Healthcare clients and authorized users who need to transmit PHI to Clearpath should use only the secure systems, portals, encrypted communication methods, or other approved channels designated by Clearpath.
If PHI is inadvertently submitted through the Website, Clearpath will handle the information in accordance with applicable law and its applicable privacy and security obligations.
4. How We Use Information
Clearpath may use information collected through the Website to:
- Respond to inquiries and requests
- Communicate with prospective and existing clients
- Provide information about our services
- Schedule consultations or meetings
- Establish and manage business relationships
- Operate, maintain, secure, and improve the Website
- Analyze Website performance and usage
- Diagnose technical issues
- Prevent fraud, misuse, or security incidents
- Recruit and evaluate prospective employees or contractors
- Maintain business records
- Comply with legal and regulatory requirements
- Enforce our agreements and policies
- Protect the rights, property, security, and interests of Clearpath, its clients, and others
We may also use information for other purposes disclosed at the time it is collected or with your authorization.
5. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support Website functionality, security, preferences, performance measurement, and analytics. Depending upon the Website configuration, these technologies may include:
- Essential or functional cookies
- Security technologies
- Analytics tools
- Performance measurement tools
- Other similar technologies
Clearpath evaluates the use of third-party tracking technologies in light of the nature of its healthcare-related business and applicable privacy obligations. We do not intend for third-party advertising or analytics technologies to receive PHI through the Website. Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies and tracking technologies. Browser settings may also allow you to block or delete certain cookies. Disabling cookies may affect some Website functionality.
6. Analytics and Third-Party Technologies
Clearpath may use carefully selected third-party service providers to assist with Website hosting, security, analytics, communications, or other Website functionality. Before implementing technologies capable of collecting information from Website visitors, Clearpath may evaluate the information collected, the purpose of collection, the recipient of the information, and applicable privacy and security requirements. Clearpath does not authorize third-party vendors to use PHI obtained through Clearpath systems for their own advertising or marketing purposes.
7. How We May Disclose Information
We may disclose personal information when reasonably necessary to:
- Service providers supporting Website hosting, security, communications, analytics, or other business functions
- Professional advisers such as attorneys, accountants, auditors, or consultants
- Government authorities, regulators, law enforcement, or courts when required or permitted by law
- Protect Clearpath or others from fraud, security threats, unlawful activity, or harm
- Enforce contractual or legal rights
- Facilitate a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
- Fulfill another purpose disclosed to you or authorized by you
When service providers process personal information on our behalf, we expect them to handle that information consistently with applicable contractual and legal requirements. PHI handled by Clearpath in its capacity as a business associate is subject to additional restrictions imposed by HIPAA and applicable Business Associate Agreements.
8. Sale of Personal Information
Clearpath does not intend to sell personal information collected through its Website in exchange for monetary consideration. Clearpath also does not intend to use Website visitor information for cross-context behavioral advertising or targeted advertising unless appropriate notice and legally required choices have been implemented. If our practices materially change, this Privacy Policy will be updated as appropriate.
9. Data Security
Clearpath uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, acquisition, alteration, disclosure, destruction, or misuse. However, no Internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure. Users should therefore avoid transmitting sensitive information through ordinary Website forms or email when a secure method has not been specifically provided.
10. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including to satisfy business, contractual, legal, accounting, security, and regulatory requirements. Different categories of information may be subject to different retention periods.
11. Links to Third-Party Websites
The Website may contain links to websites or services operated by third parties. Clearpath is not responsible for the privacy, security, accessibility, accuracy, or content practices of third-party websites. Users should review the applicable policies of those third parties before providing information to them.
12. Children’s Privacy
The Website is intended for business and professional audiences and is not directed toward children under the age of 13. Clearpath does not knowingly solicit personal information from children under 13 through the Website. If we learn that information from a child under 13 has been collected through the Website in circumstances requiring deletion, we will take appropriate steps to address the information.
13. State Privacy Rights
Residents of certain states may have rights concerning their personal information under applicable state privacy laws. Depending upon the applicable law and Clearpath’s obligations under that law, these rights may include the ability to request:
- Access to certain personal information
- Correction of inaccurate personal information
- Deletion of certain personal information
- Information concerning certain disclosures of personal information
- Opt-out rights relating to certain uses of personal information
Not every state privacy law applies to every organization or every category of information. Certain information regulated by HIPAA or other federal or state laws may also be exempt from particular state privacy-law requirements. To submit a privacy-related request, contact Clearpath Billing, LLC at austyn@cpathbilling.com or 5 6th St Unit C, Stamford, CT 06905. We may need to verify your identity before processing certain requests.
14. Email and Electronic Communications
If you communicate with Clearpath by email, please remember that ordinary email may not provide an appropriate method for transmitting PHI or other highly sensitive information. Do not send patient records, Social Security numbers, clinical documentation, medical information, or other highly sensitive information through ordinary email unless Clearpath has specifically instructed you that the communication method is secure and approved for that purpose.
15. SMS/Text Communications
If Clearpath offers text-message communications, participation is voluntary. Where required, Clearpath will obtain appropriate consent before sending automated or marketing text messages. Consent to receive marketing communications is not a condition of purchasing Clearpath services. Message and data rates may apply. Message frequency may vary. Instructions for opting out of applicable text communications will be provided with those communications.
16. Changes to This Privacy Policy
Clearpath may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements. The “Last Updated” date at the top of this Policy identifies the most recent revision. Material changes will be communicated when required by applicable law.
17. Contact Us
Questions regarding this Privacy Policy or Clearpath’s Website privacy practices may be directed to:
Clearpath Billing, LLC
Attn: Privacy
5 6th St Unit C
Stamford, CT 06905
Phone: 888-644-0117
Email: austyn@cpathbilling.com
Website: https://cpathbilling.com
PLEASE DO NOT SEND PROTECTED HEALTH INFORMATION OR PATIENT RECORDS TO THIS EMAIL ADDRESS UNLESS CLEARPATH HAS EXPRESSLY INSTRUCTED YOU TO DO SO USING AN APPROVED SECURE METHOD.